Frequently Asked Questions

Does all items sold by Meta have warranty?

In the interests of hygiene, not all items sold by Meta includes a warranty. Only Mattresses, Baby Mattresses and Toppers are covered by a 15 Years Limited Warranty.

What are the conditions of a Limited Warranty?

The Limited Warranty must be valid, all labels must be intact and the original purchase receipt will be required as proof of purchase.

What is covered by the Limited Warranty?

The extent of the Limited Warranty covered by each product category is described in the Warranty Guidelines.

What is the duration of my Limited Warranty?

Each Limited Warranty is valid from the date of purchase or delivery and lasts for the number of years stated against the product.

How do I receive Warranty service?

To receive warranty service, kindly contact us at with your proof of purchase, along with information regarding your inquiry, and we will assist you along the process.

What is the Warranty service process?

With your cooperation, we will conduct an evaluation to examine if the Product is covered under its Limited Warranty.If the Natural Latex layers sink for 2cm We will then, at our choice, either send the defective Product for repairs or replace it with the same or a comparable Product.

How long will this process take?

We try and process repairs as quickly as possible. Goods returned for repair will be assessed and/or repaired within a reasonable time set by the manufacturer.

Are there any charges incurred by me?

The cost of repair will depend on the Warranty terms of each Product. The cost of transportation for repair is to be borne by you, alternatively, you may arrange your own transportation to the manufacturer.

What are excluded in the Limited Warranty?

  • Goods that are not covered under the Limited Warranty and customised Goods.
  • Goods that have been used inappropriately, abused, misused, mishandled, altered or cleaned improperly.
  • Normal wear and tear, consequential or incidental damages.
  • Goods that have been placed outdoors, under direct sunlight, or used for non-domestic purposes.
  • Goods deemed unsuitable for users’ intended purpose.
  • Mattress fabric is not covered under warranty.

Does my 100% Natural Latex product require special care?

Yes, due to the high quality natural ingredients used in producing the goods, special care must be given to products with 100% Natural Latex. We recommend using a mattress or pillow protector and cleaning the bedding covers regularly.

How do I keep my 100% Natural Latex products in good shape?

Regular low suction vacuuming on the surface of the product will help maintain the product in good condition for lasting use.

Can I sun my 100% Natural Latex products?

No. 100% Natural Latex is sensitive to direct sunlight and head. You are advised not to expose your 100% Natural Latex to harsh conditions that may jeopardise the quality of the product.

How to I remove spills and stains?

Treat spills and stains as soon as possible by spot cleaning. Gently scrape away any soil or mop away liquid from the surface of fabric and wipe with a damp cloth using mild soap with warm water. Allow to dry thoroughly before reuse. Do not saturate the fabric or interior with water or other cleaning liquids. Do not use any type of chemical liquid.

Can I dry clean the products?

No. Dry clean, spin or tumble dry is not advisable for any Meta 100% Natural Latex products.

What about 100% Natural Latex Pillows, can they be washed?

Yes. Most of our pillows can be washed, simply follow the care instruction label on each pillow for cleaning.

Where can I get the details for care?

Our products will come with a care instruction label. Alternatively, you may contact us at

Where can I find out more?

You may contact us at should you have any questions.

How do I know if I need a new mattress?

The life span of a typical mattress is seven to 10 years. Warning signs of needing a new mattress are: loss of comfort, less support, backaches, coils poking through the mattress, edge collapse, and excessive wear and tear. If you have experienced any of the above, it is probably time for a new mattress.

Should I replace my box spring when purchasing a new mattress?

Even though your box spring may not be showing visible signs of wear and tear, you should buy a new box spring when purchasing a new mattress. The majority of the mattresses made in the past seven years are single-sided, meaning there is only one sleep surface. These mattresses have different foundation needs than previous models. Additionally, most manufacturers will not warranty your new mattress if it is not purchased with its complementing box spring.

How much should I spend?

Mattresses are available at a number of price points. A queen mattress set can be priced as low as $299 and all the way up to $30,000. Prices vary because of the various technologies used. Sleep is a very important part of a healthy lifestyle; take time to find a mattress that fits your comfort and support needs at a price you can afford.

Is my mattress fire resistant?

Yes, since year 2007, all mattresses manufactured and imported in the Italy are required to meet the new standard, and manufacturers must provide proof that their products meet the standard. For more information, visit the Consumer Products Safety Commission.

What is single-sided construction?

Many mattresses are built with one sleep surface. This movement to single-sided construction has given manufacturers greater ability to construct more comfortable, more supportive and more durable mattresses. Additionally, it eliminates the difficult task of flipping one’s mattress. It is recommended that you rotate a single-sided mattress regularly to refresh comfort layers.

How often should I rotate my mattress?

First 2 months – Turn mattress every two weeks.
After 2 months – Turn mattress every month.

** For TWIN & Nano-Sense Support™ is maintenance free DO NOT require to turn

Why and how should I rotate my mattress?

Mattresses need to be rotated to achieve their maximum usable life. You can extend your mattress comfort and the durability of your new sleep set by setting a regular schedule for care and maintenance.

Today’s mattresses employ thick layers of upholstery materials to provide comfort and the feeling of plushness. Over time (even a short time), these layers will compress to form to your body. This is quite natural, and a mattress should be rotated regularly to ensure proper, even wear.

For the first 60 days, your Meta mattress should be rotated every two weeks. After the initial 60 days, you will only need to rotate your mattress once a month.

First 2 Months – Turn mattress every two weeks.
After 2 Months – Turn mattress every month

** For TWIN & Nano-Sense Support™ is maintenance free DO NOT require to turn

Why do you not show prices with any of your mattresses?

Meta offers hundreds of mattress models encompassing a wide range of prices. You will be certain that you can find a Meta mattress that meets your needs at the price you want to pay. Visit your local retailer for product availability and pricing. For a list of retailers near you, visit our website .

What are the different mattress sizes? What size is right for me?

  • Twin: Children’s room 36″ x 75″
  • Full: Children’s / guest room 42″ x 75″
  • Queen: Most popular size; master bedroom / guest room 60″ x 75″
  • King: For couples who want to have more room (master bedroom) 72″ x 75″
  • S.King: For those who want to have a luxury in their private room 78″ x 78″

How thick is the spring wires of (Chromium-Vanadium Steel) to produces premium pocketed spring?

(Chromium-Vanadium Steel) we are using the most thicker spring wire in the market which is 2.5mm to produce all our premium spring for extra back support & comfort.

Mattress Care

What kind of support/frame is necessary for bedding today?

Use a sturdy bed frame! If your mattress is a queen or king set, make sure that your frame has the extra middle support needed to prevent bowing and sagging. This is required to ensure complete warranty protection for your sleep set.

How do I carry or move my mattress?

Two people should normally carry your Meta mattress flat on its side. It’s easier to handle and less likely to get damaged. Don’t bend your mattress under any circumstances.* Bending may damage the innerspring unit. Flex rather than bend the mattress when going through doorways, and don’t bend the corners when putting on fitted sheets.

*Restriction does not apply to Meta King or Super King-size mattresses, which are designed to bend at specific hinging points.

How and why do I rotate my bedding?
How do I avoid body impressions in my mattress? How do I maintain consistent comfort and feel throughout the life of my bedding?

We recommend that you rotate your Meta mattress on a regular basis to refresh its comfort. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattresses, and indicate that the upholstery layers are conforming to a person’s individual body contours. To help minimize body impressions, mattresses should be turned occasionally throughout their life.

How do I care for my mattress?

Keep your Meta mattress clean. We suggest using a mattress pad; please visit for more information on mattress pads. Don’t allow your mattress to get wet. Protect it from water or other liquids. Don’t use dry cleaning fluid of any type on your mattress. These chemicals could damage some of the comfort and upholstery materials.

How do I clean my mattress?

Keeping your Meta bedding clean is simple with the use of a protective mattress pad. Vacuuming is the only recommended cleaning method. If you must clean a stain, use mild soap with cold water and apply lightly! Don’t ever soak a mattress or foundation, and don’t use dry cleaning fluid of any type on your mattress—these chemicals could damage some of the comfort and upholstery materials.


What's the difference between latex and memory foam?

Latex differs from memory foam in its elastic, open-cell structure that recovers from pressure immediately. Memory foam has a slower recovery time. Latex is a very supportive yet conforming material.

Does latex sleep "hot"?

No. Latex doesn’t sleep hot, because its open-cell structure allows it to breathe.

Can latex cause allergic reactions?

Because our latex is derived from a synthetic petroleum base versus natural latex, which uses rubber tree sap, we avoid the impurities and proteins that cause allergic reactions to latex.