Meta product warranty
- We grant a 15 year limited warranty for all Meta purchased products. It shall enter into force from the date of delivery and refers to material or manufacturing defects. We reserve the right to replace a faulty product.
- The mattresses and slat bed bases are designed as bed systems, therefore made strictly for one another. If a Meta mattress is combined with a bed base that is not suitable, we can not accept requests for warranty services.
- For the first 3 years from the date of purchase, if the latex layers sink for 2cm or more we offer a full warranty on all Meta’s products. Within this period we remedy all damages related to material or manufacturing defects through free replacement, if the product can not be repaired. From the third year from the date of purchase a progressive warranty enters into force, related to the selling price according to the following chart: 1st year 100%, 2nd year 100%, 3rd year 80%, 4th year 60%, 5th year 40%. The recognized amount is deducted from the purchase price of the new mattress. The purchaser is charged with transportation costs for the return of the item to the headquarters. Following our service under warranty, the current warranty period is not interrupted and a new one is not started.
- The following items are covered by a 3 year warranty: Natural Latex Pillows and cushions. Bed Frame , Divan.
- The following are excluded from warranty conditions: defects due to inappropriate treatment or use (use of force, overload, changes made by the purchaser, inadequate bearing plan). Defects caused by natural wear. Mattress covers and handles and other upholstery made of fabric. Traces of dirt, e.g. mold stains and/or organic liquids. Indirect damages.
Warranty rights can be requested at the official Meta store where the purchase was made or at Meta headquarters in the case of an online purchase made through the website www.metabedding.com. The right is certified through the warranty booklet, the receipt or invoice confirming the purchase.